Warranty & Returns
Your satisfaction is our priority. We stand behind every TapTap Buddy product.
Last Updated: September 15, 2025
7-Day Returns
Money-back guarantee
1-Year Warranty
Manufacturing defects
Free Replacement
For defective NFC chips
Quick Links
7-Day Money-Back Guarantee
We're confident you'll love TapTap Buddy, but if for any reason you're not completely satisfied, we offer a hassle-free 7-day money-back guarantee.
Our Promise to You
- Full refund within 7 days of delivery date
- No questions asked - your satisfaction matters
- Product must be returned in original condition
- Refund processed within 5-10 business days
How to Initiate a Return
Contact our support team at support@taptapbuddy.com within 7 days of receiving your order. Include your order number and reason for return.
1-Year Limited Warranty
Every TapTap Buddy product comes with a comprehensive 1-year limited warranty from the date of purchase. This warranty demonstrates our commitment to quality and your family's safety.
Warranty Period
- • 12 months from delivery date
- • Covers all TapTap Buddy products
- • Transferable with proof of purchase
- • Valid worldwide
Registration Benefits
- • Faster claim processing
- • Extended warranty offers
- • Priority support access
- • Product safety updates
Register your product at taptapbuddy.com/register within 30 days of purchase for enhanced warranty benefits.
What's Covered Under Warranty
Our warranty covers defects in materials and workmanship under normal use conditions.
Full Coverage Includes:
NFC Technology
- • Defective NFC chips
- • Failed data transmission
- • Programming failures
- • Connectivity issues
Physical Components
- • Band material defects
- • Buckle/clasp failures
- • Color fading (first 6 months)
- • Stitching defects
Free Replacement Program
If your TapTap Buddy's NFC chip fails within the warranty period, we'll send you a replacement device at no cost. Simply provide proof of purchase and a description of the issue.
What's Not Covered
The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
Exclusions Include:
- Physical damage from misuse or abuse
- Normal wear and tear
- Lost or stolen devices
- Water damage beyond stated resistance
- Unauthorized modifications
- Damage from extreme temperatures
- Chemical exposure damage
- Cosmetic damage that doesn't affect function
Important Note
This warranty gives you specific legal rights. You may have other rights that vary by jurisdiction.
How to Make a Warranty Claim
Making a warranty claim is simple and straightforward. Follow these steps for fastest processing:
Contact Support
Email support@taptapbuddy.com with your order number and description of the issue. Include photos if applicable.
Receive RMA Number
We'll review your claim within 24-48 hours and provide a Return Merchandise Authorization (RMA) number.
Ship Your Product
Package your product securely and ship it to the address provided with your RMA number clearly visible.
Receive Replacement
Once we receive and verify your return, we'll ship your replacement within 3-5 business days.
Required Information
- • Original order number or receipt
- • Date of purchase
- • Detailed description of the issue
- • Photos showing the defect (if applicable)
- • Your current shipping address
Return Process
We've streamlined our return process to make it as convenient as possible for you.
Packaging Requirements
- • Use original packaging if available
- • Include all accessories and documentation
- • Secure product to prevent damage
- • Include RMA number inside and outside
Shipping Options
- • Use any tracked shipping method
- • Keep tracking number for reference
- • Insurance recommended for high value
- • Express options available
Shipping Costs
For warranty claims: We cover shipping costs for valid warranty replacements. For returns: Customer is responsible for return shipping costs.
Refund Policy
We process refunds promptly once we receive and inspect your returned product.
Refund Timeline
Refund Methods
- • Original payment method (preferred)
- • Store credit (instant processing)
- • PayPal (if originally used)
- • Bank transfer (international orders)
Partial Refunds
May apply for items returned after 7 days, products with obvious signs of use, or items missing original packaging/accessories.
Shipping & Handling
Warranty Replacements
- • Free standard shipping
- • 5-7 business days delivery
- • Express options available (additional cost)
- • Tracking provided via email
Return Shipping Address
TapTap Buddy Returns
[Address will be provided with RMA]
Please include RMA number
International Returns
We accept international returns and warranty claims with some additional considerations:
International Policy
- • Customer responsible for customs duties
- • Extended processing time (10-15 business days)
- • Return shipping costs not refunded
- • Currency conversion at current exchange rates
- • Local consumer protection laws apply
Contact Our Support Team
Our dedicated support team is here to help with any warranty or return questions.
Average Response Time
Most inquiries resolved within 24 hours
Our Commitment
We're a family-owned business committed to your satisfaction. Every warranty claim is handled with care, and we'll work with you to find the best solution for your needs.
Have questions before making a purchase?
Contact UsThis warranty is provided by TapTap Buddy and gives you specific legal rights. You may also have other rights which vary from state to state or country to country. Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
Last Updated: September 15, 2025 | Version 1.0